Support
How can we help?
Email support@homedesign.lol and we answer within two business days. Including your device model and iOS version gets you a faster answer.
How do I cancel Homie Pro?
Subscriptions are billed by Apple, so cancelling happens in iOS Settings → your name → Subscriptions → Homie → Cancel Subscription. Your Pro features stay active until the end of the period you already paid for.
I paid but Pro is not active
Open Settings inside Homie and tap Restore Purchases. If it is still not active, email us from the address tied to your App Store account and include the date of purchase — we can look it up and fix the entitlement.
A redesign failed or came back wrong
Generations are best with a well-lit photo taken from a corner of the room, showing the floor and at least two walls. Very dark, blurry, or heavily cropped photos give the model too little to work with. Failed generations do not count against your monthly allowance.
How do I delete my data?
Settings → Delete My Data removes your generations and account from our systems. This cannot be undone. If you cannot reach the app, email us and we will process the deletion within 30 days.
Which devices are supported?
iPhone and iPad running iOS 16 or later. An Android version is in closed testing.